eGuide List
Written in an easy-to-understand fashion, Rheinner eGuides are designed to bring you up-to-speed quickly on the vast array of issues surrounding the technologies, tools, applications, and services for successful e-business solutions.
Latest eGuides
Implementing De-Centralized Document Capture
This Rheinner eGuide examines the critical issues related to capturing documents at the source. It provides the reader with an overview of the critical concepts, planning assumptions and design criteria necessary to implement the process of remote capture.
This eGuide was written from the point of view of using scanners to accomplish de-centralized scanning and therefore does not discuss the more recent (and in many ways more modern) way of accomplishing de-centralized capture using MFP's and office copiers.
Integrating Front and Back Office Business Processes
This Rheinner eGuide describes how integrating call centers with document-centric back office business processes is essential for realizing the goal of the next generation of customer interaction technology, which is maximizing the lifetime value of a customer by delivering superior service and personalized attention.
Implementing Web-Based Forms Processing
This techinfocenter eGuide will describe the various methods for data collection, explore the benefits, advantages, and limitations of each, and conclude with an explanation of web-based approaches and methods.
Implementing Natural Handwriting Character Recognition
This Rheinner eGuide outlines the fundamental aspects of each recognition technology (OCR, ICR, and NHR), with a special focus on NHR. Armed with a clear understanding of the objectives and effectiveness of the various recognition technologies, the reader will be able to determine a deployment strategy that optimizes the strengths of each technology and that is best suited to the application's recognition requirements.
Customer Interaction Software for the Enterprise
This Rheinner eGuide explains the fundamental aspects of customer interaction software. It provides a special focus on the integration issues related to unifying front office operations with backoffice technology.
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