| Workflow is a technology tool that enables business process automation and management. Before computer automation, work was accomplished by combining all necessary information, such as letters, forms, photographs, notes, receipts, and invoices, into a file folder that was then delivered by hand or mail to each of the individuals involved in completing the business process associated with that folder of work. This "assembly-line" style of work has been the model of efficient production-oriented tasks since the last turn of the century. However, this methodology is plagued with problems, including lost and misfiled information, delays in routing, and difficulty in monitoring the status of work in process.
Workflow technology is a key enabler of business process automation. In this Rheinner Group Technology Guide, we'll explore the role workflow plays in automating business processes, discuss the relationship between workflow, business process automation, and business process reengineering, and explain the complementary nature of workflow and document- imaging technology. This guide also outlines methods to classify potential workflow applications within your organization and identify products that are appropriate to your business and technology environment. Finally, you'll find guidelines designed to help you successfully use workflow technology to automate business processes within your organization. |
