9. Customer Installations and Upgrades
Conducting a Needs Analysis
Although an IT administrator can install and configure DocFinity software by using our detailed product documentation (and many do so successfully), our services staff can assist in the process so that your project is implemented as quickly and effectively as possible. At Optical Image Technology, we understand that customers need to be sure that there will be no lapse in operations or services during or after the installation or upgrade.
OIT's professional services team helps you to evaluate:
- Additional hardware that may be needed to enable optimal performance
- Other software upgrades that may be necessary for smooth operation
- Disaster recovery plans that need to be altered or created prior to the installation or upgrade
- In-house testing that must occur prior to disabling the old system
- Any additional contingency planning that will guarantee your upgrade is successful
Business continuity planning is essential during the upgrade process. Our services staff works diligently to ensure continued access to mission-critical documents, processes, and data when new software is implemented. Existing systems are run concurrently with new systems until the customer is 100% satisfied that all goals have been met. Whether you process tens of thousands or billions of documents, we understand that security of information and continuity of operations are essential for your business.
Customized IT projects at the time of your upgrade that help you meet unique needs require a well-conceived map to navigate and ensure their success. Careful planning is the key. Our team greets each and every challenge with keen observation skills and determination. We stand ready to customize applications that will help you succeed, and deliver project plans that are actionable, measurable, and successful.
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| Contact Info | 100 Oakwood Ave.
Suite 700
State College,
PA
16803-2636
UNITED STATES
Phone: (814) 238-0038
Fax: (814) 238-0011
http://www.docfinity.com
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